Computer Troubleshooters is proud to announce that Fred Gordon, franchise owner of Computer Troubleshooters Detroit NW, is being honored for his outstanding customer service.  The award is presented by Installs, a company long acknowledged as the “gold standard” for in-home support services for consumer electronics, personal computers and home appliances. John Nettina, Install’s Chief Operating Office, selected Fred Gordon as a “Champion of Quality and Service” for his consistent dedication to the highest performance standards for in-home computer repairs.

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May 6, 2013 – CLEVELAND — Cleveland, OH: Computer Troubleshooters and Geeks On Call held their first joint national conference in late April at the Wyndham Hotel in Cleveland. Cleveland is home to Merrymeeting Group’s corporate offices for both Computer Troubleshooters and Geeks On Call. One of the highlights of the four day conference was the announcement of the 2013 Franchisee of the Year awards presented by each company.

Computer Troubleshooters bestowed this well-deserved award on Richard Warren of Fuquay Varina, North Carolina. Richard joined Computer Troubleshooters in 1999, making him one of the organization’s earliest franchisees. He became the Master Franchisee for North Carolina in 2000 and is currently an Assistant National Director for both Computer Troubleshooters and Geeks On Call. Richard is appreciated by his colleagues for his skills and experience plus his professional generosity as he spends countless hours coaching new franchise owners helping them become successful franchise owners.

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May 6, 2013 – CLEVELAND — Cleveland, OH: Computer Troubleshooters and Geeks On Call are pleased to announce the success of their first North American Information Technology Conference. The joint conference was held at the Wyndham Hotel in Cleveland from Thursday, April 25 through Sunday, April 28, 2013. Cleveland is the home of Merrymeeting Group’s corporate offices for both Computer Troubleshooters and Geeks On Call.Merrymeeting Group was pleased to welcome Computer Troubleshooters and Geeks On Call franchisees from around the country for this intensive Information Technology conference.

Franchisees from both companies collaboratively discussed the latest developments in the rapidly changing IT world. Computer Troubleshooters and Geeks On Call are transitioning their services from simple break-fix operations to becoming complete resources for complex technology solutions.  Both companies serve small-medium-sized businesses around the country in addition to residential customers.

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Apr. 23, 2013 – INDEPENDENCE, Ohio — Cleveland, OH, April 23, 2013: Cleveland is the home of Merrymeeting Group’s corporate offices for both Computer Troubleshooters and Geeks On Call.  Merrymeeting Group is pleased to announce the 2013 North American Conference for Computer Troubleshooters and Geeks On Call to be held in Cleveland from Thursday, April 25 through Sunday, April 28.

Merrymeeting Group will welcome franchisees from around the country for this four day Information Technology conference. The conference will focus on the changing IT world as the demand for services has shifted from simple break-fix operations to requiring a complete resource for complex technology solutions.

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Apr. 2, 2013 – INDEPENDENCE, Ohio — Computer Troubleshooters Opens New Office in San Francisco; San Francisco, CA, April 2, 2013:  Computer Troubleshooters is pleased to welcome Lily Wen to the network. Ms. Wen is opening a new service area in San Francisco’s Financial District.  Ms. Wen brings eighteen years of professional experience in both information technology and business consulting to her new Computer Troubleshooters franchise.  She is affiliated with Business Networking Institute. For service requests and general information, Ms. Wen can be contacted at the following:

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Computer Troubleshooters Chief Executive Officer Chip Reaves announced his resignation earlier this month. After 13 years at CT, the top tech support franchise worldwide, Reaves will turn his focus to a new project, Bigger Brains.

Reaves’ official last day with Computer Troubleshooters will be March 2; however, he’ll continue to serve as a consultant for several months. He’ll also stay involved with the local franchise, Computer Troubleshooters of Anderson (South Carolina), which he runs with his wife and several partners.

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Franchise Business Review Posts Recent Survey Findings Online

DECATUR, GA—Computer Troubleshooters franchisees are generally happy business owners, according to a recent survey conducted by Franchise Business Review, an independent market research firm based in Portsmouth, NH.

The survey asked franchisees questions related to training and support, system communication, franchisor/franchisee relations, financial opportunity, business lifestyle, and overall satisfaction with their business. Seventy-two percent (122) of Computer Troubleshooters‘ franchisees participated in the Franchise Business Review satisfaction survey. The full results of Computer Troubleshooters’ survey are available at www.FranchiseBusinessReview.com.

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Franchise Business Review awards Computer Troubleshooters “Best in Category – Technology Franchises”….more….

Computer Troubleshooters is proud to announce that we have been included in the SBA’s Franchise Registry at http://www.franchiseregistry.com/registry/.  The Franchise Registry allows for streamlined review process for SBA-backed loans, and combined with our new partnership with Wells Fargo is expected to improve the ability of CT franchise candidates to secure financing more quickly and easily than ever before.

Several Romanian newspapers and websites have quoted CT lately. We are by far the largest computer service network in Romania, with 14 locations serving most of the population. Here are some of the recent media reports:

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